April 12, 2022
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I know you've experienced it. Let's call it customer frustration. Maybe it's all about a bill you think there's a mistake on, or a problem with your phone or some other service, or maybe it's a store policy that seems like it's got you going in circles just trying to get an answer. You've talked yourself blue in the face, trying to get some resolution from this salesperson or this customer rep. Then it dawns on you...this person doesn't have any authority to make any difference in this situation. They're just reading from the company script. So what do you do? You ask for the boss, the manager, the owner. That's where I usually get an answer, because they've got the authority to do something!